POLITENESS ON WHATSAPP: THE RESPONSES TO GREETINGS AND CONGRATULATIONS BY ENGLISH SPEAKING GROUPS IN INDONESIA

Budi Purnomo

Abstract


In the last three years, WhatsApp (WA) has become one of the most popular means of instant communication between individuals and the most preferred medium for contact among people who belong to a specific group. This tool provides the opportunity to send and receive text, audio and visual messages. Guidelines for writing WA messages are not available, and people may often be unsure which politeness and languages are appropriate. This research is intended to investigate the politeness markers used by English speaking groups in Indonesia to respond greetings and congratulations. This study is of a qualitative and descriptive nature. The data were the responses on behalf of 50 group members of English Student Club, 200 ones of English Teachers and 50 ones of English Lecturers, as evidenced in the politeness markers they respond to greetings and congratulations posted on the WA. Furthermore, the data were analyzed by using the parameter of politeness markers (Spencer-Oatey, 2008). The research findings show that the group members used various politeness markers on one occasion, but violate them on another occasion. The politeness markers they used from the most to the least frequency are politeness markers to greet, to agree, to give compliments, to express gratitude, to give notice, to apologize, to request, to give alternative suggestions, to command and to refuse. The value of this study contributes towards understanding politeness in online environments, such as WA, which is used for smooth communication through the establishment and maintenance of interpersonal relationships.

Keywords


politeness, whatsapp, responses, greetings, congratulations, English speaking groups

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